Company Legal Name: Bear Cloud LLC

Business Type: Commercial Real Estate and Storage

Location: California, United States


1. Introduction

Bear Cloud LLC DBA Big Bear Self Storage ("Company," "we," "our," or "us") is dedicated to protecting the privacy of our customers, employees, business partners, and website visitors. This Privacy Policy outlines the principles and procedures that govern how we collect, store, process, share, and protect personal information in accordance with all applicable laws and regulations, including, but not limited to:

  • California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA);
  • Federal Trade Commission (FTC) Fair Information Practice Principles;
  • Electronic Communications Privacy Act (ECPA);
  • Children’s Online Privacy Protection Act (COPPA) (where applicable);
  • Gramm-Leach-Bliley Act (GLBA) (for financial data security);
  • California Online Privacy Protection Act (CalOPPA);
  • Fair Credit Reporting Act (FCRA) (when processing financial background information);
  • Other applicable state and federal privacy laws.

This Privacy Policy applies to all customers, website visitors, business partners, employees, and any individual interacting with Bear Cloud LLC through online platforms, physical business locations, customer service channels, and any other method of engagement.

By accessing our services, visiting our website, or using any platform associated with Bear Cloud LLC, you agree to the terms and conditions outlined in this Privacy Policy. If you do not agree with any portion of this Privacy Policy, you should cease using our services immediately and contact us regarding your concerns.


2. Information We Collect

Bear Cloud LLC collects personal information necessary for operational, legal, and business functions. We maintain strict confidentiality protocols and use industry-standard security practices to protect personal data. Our data collection practices are categorized as follows:


2.1 Categories of Personal Information Collected

Bear Cloud LLC collects, processes, and stores personal information in accordance with legal and business requirements. The categories of personal information we collect include:

A. Personal Identifiers: We collect personal identifiers such as full legal names, mailing addresses, physical addresses, contact phone numbers, email addresses, date of birth, and legally required government-issued identification details, including but not limited to driver’s licenses, state identification cards, passport numbers, and Social Security Numbers (SSNs), where necessary for identity verification, security, and contractual obligations.

B. Government-Issued Identification: Bear Cloud LLC requires official government-issued identification documents to process storage rental agreements, verify user identities, comply with legal obligations, and prevent fraudulent activities. In compliance with state and federal laws, we securely store and limit access to such information.

C. Business and Commercial Information: We collect contractual information related to commercial real estate agreements, lease documents, rental history, payment obligations, contract renewals, and any other data necessary to facilitate legal agreements between Bear Cloud LLC and its customers.

D. Financial and Payment Data: Financial information, including credit card numbers, debit card details, banking account numbers, routing information, billing addresses, invoices, security deposits, and past due balances, is collected to process transactions. Payment details are stored securely in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

E. Security and Surveillance Data: For the safety of our customers, employees, and assets, Bear Cloud LLC employs security cameras (CCTV) and access control systems. We collect surveillance footage, digital entry logs, timestamps of access to storage units and facilities, biometric authentication records (where applicable), and vehicle license plate information for security monitoring and fraud prevention.

F. Employment and Human Resources Data: For employment applicants and employees, we collect job application details, employment history, professional references, salary records, performance evaluations, tax documents, background check reports, drug screening results (where applicable), and workplace compliance documentation.

G. Digital and Technical Information: When individuals access our website, online customer portal, or mobile applications, we collect technical information, such as IP addresses, browser types, geolocation data, operating system specifications, timestamps, session logs, clickstream data, and online activity logs. This data is analyzed for cybersecurity, fraud detection, and service optimization purposes.

H. Marketing and Customer Preferences: We collect data when individuals subscribe to newsletters, participate in promotions, respond to surveys, engage with our marketing materials, or opt in/out of advertising communications. This data helps us customize marketing outreach and promotional campaigns.

2.2 Sensitive Personal Information

Bear Cloud LLC collects and processes sensitive personal information only when legally required or when necessary to fulfill a contractual obligation. Sensitive personal information includes:

  • Government-issued identification numbers such as Social Security Numbers and driver’s licenses;
  • Biometric authentication data (if used for security purposes);
  • Precise geolocation data associated with facility access;
  • Health-related data (for employment applications, when applicable).

All sensitive personal data is protected using strict encryption, access control measures, and legal retention policies to ensure compliance with federal and state regulations.


3. How We Collect Information

Bear Cloud LLC collects personal data through various lawful methods, ensuring transparency and accountability in the processing of user information. Our primary methods of data collection include:

3.1 Direct Collection

Bear Cloud LLC collects personal information when individuals voluntarily provide their details during the following activities:

  • Signing up for storage unit rental agreements, completing lease applications, and submitting personal identification for verification.
  • Making payments through online portals, direct bank transfers, or credit card transactions.
  • Contacting our customer service team through phone, email, or in person.
  • Applying for employment opportunities, submitting resumes, and providing references.
  • Opting into marketing communications, customer surveys, and promotional offers.

3.2 Automated Collection

Our systems automatically collect certain information when individuals engage with our online platforms, facilities, or customer service portals. Automated collection methods include:

  • Cookies and Web Tracking Technologies: Our website uses cookies, web beacons, and session tracking technologies to analyze user behavior, improve functionality, detect unauthorized access, and customize content.
  • IP and Location Data: We collect IP addresses, browser metadata, and geolocation information to verify user access, detect fraudulent activity, and enhance cybersecurity.
  • Facility Access Logs: Our storage facilities use electronic access control systems that log timestamps, entry codes, and biometric authentication data (where applicable).
  • Video Surveillance: Closed-circuit television (CCTV) cameras continuously monitor facility premises to ensure security and regulatory compliance.

3.3 Third-Party Data Sources

Bear Cloud LLC may obtain additional personal information from authorized third-party sources, including:

  • Credit bureaus and financial institutions for payment verification and background checks.
  • Government agencies and public records to verify identity and comply with legal obligations.
  • Employment background check services for job applications and hiring decisions.
  • Marketing service providers to enhance customer engagement and advertisement targeting.


4. How We Use Personal Data

Bear Cloud LLC processes personal information for legitimate business purposes while ensuring compliance with all applicable privacy and security regulations. Our data usage falls within the following categories:

4.1 Service Delivery and Business Operations

We utilize collected personal data to provide, maintain, and improve our commercial real estate and storage services. This includes:

  • Processing lease agreements, payments, and rental obligations;
  • Managing storage unit access through security controls and digital entry logs;
  • Offering customer service support, resolving disputes, and responding to inquiries;
  • Conducting account maintenance, fraud prevention, and service optimizations;
  • Processing business transactions, including mergers, sales, and acquisitions;
  • Verifying customer identity to prevent unauthorized access or fraudulent account activities;
  • Sending essential communications regarding service updates, billing, and account security alerts.

4.2 Security and Fraud Prevention

To maintain the security and integrity of our facilities, we employ rigorous security measures, which involve processing personal information such as:

  • Surveillance footage collected via closed-circuit television (CCTV) systems;
  • Access control records and biometric authentication logs;
  • Security alerts, fraud detection, and automated risk mitigation systems;
  • Investigation reports related to unauthorized access, theft, or fraudulent activities;
  • Logging of failed login attempts and automated security breach notifications.

We leverage encryption, multi-factor authentication, and network monitoring to detect and prevent security threats.

4.3 Legal Compliance and Regulatory Obligations

Bear Cloud LLC adheres to state and federal regulations requiring the collection, retention, and disclosure of certain categories of personal data. This includes:

  • Compliance with taxation and financial reporting requirements;
  • Submitting regulatory filings to government agencies when mandated;
  • Responding to subpoenas, court orders, and legal investigations;
  • Cooperating with law enforcement or other authorities upon lawful request;
  • Maintaining detailed records in accordance with state self-storage lien laws and tenant rights regulations;
  • Retaining audit logs for internal compliance monitoring and risk assessments.

4.4 Marketing, Advertising, and Communications

With explicit user consent, we may use personal data to send marketing communications, including:

  • Promotional offers, newsletters, and updates regarding Bear Cloud LLC services;
  • Targeted advertisements based on user preferences, engagement history, and browsing behavior;
  • Personalized content recommendations for enhanced customer experience;
  • Feedback requests, surveys, and customer satisfaction assessments;
  • Partner and third-party promotions (only if users opt-in to receive third-party marketing materials).

Users may opt-out of marketing communications at any time by adjusting their preferences or submitting a formal request.

4.5 Employment-Related Data Usage

For employment applicants and staff members, we process personal information for:

  • Conducting background checks and verifying employment eligibility;
  • Managing payroll, tax reporting, and benefits administration;
  • Ensuring compliance with labor and workplace safety regulations;
  • Assessing performance, promotions, and disciplinary actions;
  • Maintaining human resources records and workplace conduct compliance logs;
  • Preventing workplace harassment and ensuring equal employment opportunities under applicable laws.


5. Data Sharing and Disclosure

Bear Cloud LLC does not sell personal information. However, we may share personal data under the following circumstances:

5.1 Sharing with Service Providers

We engage third-party vendors and service providers to assist with business operations, including:

  • Payment processors handling financial transactions securely;
  • IT service providers managing cloud storage, cybersecurity, and software solutions;
  • Marketing agencies conducting targeted promotions and advertising analytics;
  • Background check providers assisting in employment verification procedures;
  • Collection agencies and legal representatives in the event of outstanding debts or contractual disputes;
  • Storage auction management companies in cases of abandoned units requiring legal action under self-storage lien laws.

All third parties receiving personal data are contractually obligated to maintain confidentiality and comply with data protection regulations.

5.2 Legal and Regulatory Disclosures

Bear Cloud LLC may disclose personal data when legally obligated to do so, including:

  • Complying with subpoenas, court orders, and law enforcement investigations;
  • Preventing fraud, identity theft, or unauthorized access to facilities;
  • Protecting the rights, property, and safety of Bear Cloud LLC and its customers;
  • Assisting government regulatory bodies with audits or compliance investigations;
  • Adhering to workplace safety, anti-discrimination, and tax laws that mandate reporting obligations.

5.3 Business Transfers and Corporate Transactions

In the event of a merger, acquisition, sale of assets, or restructuring, personal data may be transferred as part of business transactions. We will notify affected users in advance of such changes. The new entity will be bound by this Privacy Policy unless they issue a revised version.


6. Consumer Rights Under CCPA and CPRA

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

6.1 Right to Know

You have the right to request details about the categories and specific pieces of personal information we collect, use, and share. Upon verified request, we will provide:

  • Categories of personal data collected;
  • Sources of data collection;
  • Business purposes for data processing;
  • Categories of third parties with whom we share data;
  • The length of time we retain specific categories of information.

6.2 Right to Access

You may request a copy of your personal data in a portable and readily accessible format.

6.3 Right to Correct

If any collected personal data is incorrect or outdated, you have the right to request corrections to maintain accuracy.

6.4 Right to Delete

California residents may request the deletion of personal information, subject to certain legal and contractual obligations preventing full erasure.

6.6 Right Against Discrimination

Bear Cloud LLC does not penalize or discriminate against consumers who exercise their privacy rights. Your access to services, pricing, and benefits remains unchanged regardless of your privacy preferences.

6.7 Right to Restrict Processing of Sensitive Information

Under CPRA, you may limit the use of sensitive personal data, such as government-issued identification, biometric information, and geolocation tracking. We provide tools to manage and restrict how such data is used.

To exercise these rights, please contact our Privacy Compliance Team via email at info@bigbearselfstorage.com or by submitting a formal request through our website.


7. Data Security Measures

At Bear Cloud LLC, we implement a comprehensive security framework designed to safeguard the personal data collected, processed, and stored across all business operations. Our commitment to data protection, encryption, and cybersecurity ensures compliance with California and federal privacy regulations, including the CCPA, CPRA, and industry best practices.

7.1 Information Security Standards

We utilize industry-leading security controls, risk assessments, and prevention mechanisms to mitigate unauthorized access, data breaches, and cyber threats. These security measures include:

  • Data Encryption: All sensitive personal and financial data is encrypted in transit and at rest using AES-256 encryption standards.
  • Access Controls: Role-based access restrictions apply to all employees, contractors, and third-party vendors with access to personal information. Unauthorized personnel are strictly prohibited from accessing restricted data.
  • Multi-Factor Authentication (MFA): Secure login procedures require multiple layers of authentication to prevent unauthorized system access.
  • Regular Security Audits and Penetration Testing: We conduct periodic third-party security audits, vulnerability assessments, and simulated penetration testing to identify and remediate potential weaknesses in our infrastructure.
  • Network Security Protections: Advanced firewall configurations, Intrusion Detection Systems (IDS), and anti-malware solutions actively monitor for security breaches and cyberattacks.
  • Physical Security Measures: Storage facilities employ surveillance cameras, restricted access areas, and security personnel to prevent unauthorized access to customer data.
  • Incident Response and Breach Notification Protocols: In the event of a data breach, we follow legally mandated response procedures, including:
  • Prompt investigation and mitigation of risks;
  • Notification to affected individuals, regulatory agencies, and law enforcement;
  • Implementation of corrective actions to prevent recurrence.

7.2 Employee Training and Compliance

We enforce mandatory data privacy and cybersecurity training for all employees to ensure adherence to data protection laws and internal security policies. Employees handling sensitive personal information undergo specialized training to mitigate security risks and maintain data confidentiality.


8. Data Retention and Storage Policies

Bear Cloud LLC retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce contractual agreements. Our data retention policies align with state, federal, and industry-specific requirements.

8.1 Retention Periods for Different Data Categories

We adhere to the following data retention periods:

  • Customer Account and Lease Data: Retained for seven (7) years following the termination of a service agreement to comply with tax, audit, and legal recordkeeping requirements.
  • Payment and Financial Records: Stored for seven (7) years as mandated by the IRS, state tax laws, and financial regulations.
  • Security and Surveillance Data: Retained for 90 days unless required for law enforcement investigations or legal disputes.
  • Employment and HR Data: Employee records, including background checks, payroll details, and termination records, are retained for five (5) years after employment cessation.
  • Marketing and Communication Preferences: Retained for two (2) years after a user unsubscribes from marketing communications.
  • Legal and Compliance Documents: Contracts, agreements, and dispute resolution records are stored for a minimum of seven (7) years for compliance purposes.

Once data reaches the end of its retention period, we securely delete, anonymize, or shred personal information to prevent unauthorized recovery.


9. Consumer Request Procedures

California residents and other users covered under applicable data protection laws have the right to exercise control over their personal information. Bear Cloud LLC offers multiple channels for submitting privacy requests and ensures compliance with legal obligations.

9.1 Right to Access and Data Portability

Users may request access to personal information collected by Bear Cloud LLC and obtain a machine-readable copy of their data. We provide requested data within 45 days of receipt of a verifiable consumer request, as required by the CCPA and CPRA.

9.2 Right to Correction

If personal information maintained in our records is inaccurate or outdated, consumers may submit a request to have the information corrected. Bear Cloud LLC will update the records within 30 days and provide written confirmation upon completion.

9.3 Right to Deletion

Consumers may request that their personal data be permanently deleted unless a legal or contractual obligation prevents full erasure. Data deletion requests will be processed within 45 days unless extensions are required under regulatory compliance requirements.

9.4 Right to Opt-Out of Data Sharing and Sales

Although Bear Cloud LLC does not sell personal data, some tracking technologies may qualify as data sharing under California law. Users may opt out by:

  • Visiting the “Do Not Sell or Share My Personal Information” link on our website.
  • Adjusting browser privacy settings to block tracking cookies and analytics.
  • Submitting a formal opt-out request via email to info@bigbearselfstorage.com.

9.5 Submitting a Privacy Request

To exercise your privacy rights, you may contact our Privacy Compliance Team via the following methods:

  • Email: info@bigbearselfstorage.com
  • Phone: (909) 547-4248
  • Mailing Address: PO Box 511, Trabuco Canyon, CA 92679


Requests must include sufficient identifying details to verify the consumer’s identity. We may require supporting documentation for verification purposes.


10. Updates to This Privacy Policy

Bear Cloud LLC reserves the right to modify this Privacy Policy as necessary to reflect changes in our business operations, legal requirements, or industry standards. Policy updates will be communicated through:

  • Email notifications to affected users.
  • Website announcements with updated policy links.
  • Customer service notifications for active account holders.

The Effective Date at the top of this Privacy Policy will reflect the most recent revision date. Continued use of our services following an update constitutes acceptance of the revised policy.


11. Contact Information for Privacy Concerns

For additional questions regarding this Privacy Policy, please contact:

Bear Cloud LLC

Mailing Address: PO Box 511, Trabuco Canyon, CA 92679

Business Address: 624 W Country Club Blvd, Big Bear City, CA 92314

Email: info@bigbearselfstorage.com

Phone: (909) 547-4248